{"id":2560,"date":"2024-07-03T05:55:40","date_gmt":"2024-07-03T05:55:40","guid":{"rendered":"https:\/\/yoctel.org\/newlightinstitute\/?page_id=2560"},"modified":"2024-09-18T13:03:53","modified_gmt":"2024-09-18T13:03:53","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/yoctel.org\/newlightinstitute\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2560\" class=\"elementor elementor-2560\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c15bd86 e-flex e-con-boxed e-con e-parent\" data-id=\"c15bd86\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42322d1 elementor-widget elementor-widget-text-editor\" data-id=\"42322d1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 25-07-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>At\u00a0<strong>New Light Institute<\/strong>, we are committed to providing quality education and ensuring student satisfaction. However, we understand that situations may arise where a refund is necessary. Below are the guidelines for our refund policy:<\/p><p><strong>(1) Refund Eligibility<\/strong><\/p><ul><li style=\"list-style-type: none;\"><ul><li><strong>Full Refund<\/strong>: Students are eligible for a full refund if they withdraw from the course within the first 7 days after the starting date of the course. The request must be submitted in writing.<\/li><li><strong>Partial Refund after 7 days<\/strong>:<ul><li><strong>General Studies Foundation Program<\/strong>: If a student withdraws after the commencement of the course, then they are eligible for the refund on the\u00a0<em><u>pro-rata basis<\/u><\/em>. The details of pro-rata basis are as follows:<ul><li><strong>Day 8 to Day 30<\/strong>: Maximum of 75% Refund eligible<\/li><li><strong>Day 30 to 50% course duration<\/strong>: Maximum of 50% Refund eligible<\/li><li><strong>After 50% course duration<\/strong>: Zero refund<\/li><li><strong>Note: duration is measured from the day of commencement of the course and\u00a0<em>not<\/em>\u00a0from the date of admission.<\/strong><\/li><\/ul><\/li><li><strong>All other courses with price above Rs 10,000 (exclusive of GST):<\/strong>\u00a0If a student withdraws after the commencement of the course, then they are eligible for the refund on the\u00a0<em><u>pro-rata basis<\/u><\/em>. The details of pro-rata basis are as follows:<ul><li><strong>Day 8 to Day 30<\/strong>: Maximum of 75% Refund eligible<\/li><li><strong>After Day 30:<\/strong>\u00a0Zero refund<\/li><li><strong>Note: duration is measured from the day of commencement of the course and\u00a0<em>not<\/em>\u00a0from the date of admission.<\/strong><\/li><\/ul><\/li><\/ul><\/li><li><strong>Zero Refund: Please note that a student is considered\u00a0<u>completely ineligible for refunds<\/u>\u00a0under following circumstances:<\/strong><ul><li>If the price of a course is\u00a0<strong>less than or equal to Rs. 10,000<\/strong>\u00a0(exclusive of GST)<\/li><li>If admission is done at a\u00a0<strong>discounted price or during promotional offers<\/strong>,<\/li><li>If admission is done with a\u00a0<strong>partial payment plan with an installment<\/strong>\u00a0facility.<\/li><li>It the course is\u00a0<strong>a transferred course<\/strong>\u00a0from some other original course.<\/li><li>If the courses are\u00a0<strong>already-recorded modules<\/strong>, then such courses are not eligible for any kind of refund.<\/li><\/ul><\/li><\/ul><\/li><\/ul><p><strong>(2) Procedure to Request a Refund<\/strong><\/p><ul><li style=\"list-style-type: none;\"><ul><li>All refund requests must be submitted\u00a0<strong>in writing via email<\/strong>\u00a0to\u00a0<a href=\"http:\/\/refund@newlightinstitute.in\"><strong>refund@newlightinstitute.in<\/strong><\/a><\/li><li>No request made verbally, in person, on phone call, through messages or over any social media platform will be entertained. Only duly emailed requests will be entertained.<\/li><li>The request must include the student\u2019s name, course name, date of enrolment, and the reason for requesting a refund. Also, a student must attach any additional supporting document of evidence required.<\/li><li>The date of refund request will be the date on which\u00a0<em>all<\/em>\u00a0the valid documents are received by the institute, which are needed for the approval.<\/li><\/ul><\/li><\/ul><p><strong>(3) Processing Time<\/strong><\/p><ul><li style=\"list-style-type: none;\"><ul><li>Institute will take upto 15 days to process the request of the refund, upon complete reception of all the necessary information.<\/li><li>Thereafter, the refunds will be processed within 15 business days from the date of the refund request approval.<\/li><li>The refund will be issued using the original payment method unless otherwise agreed upon.<\/li><\/ul><\/li><\/ul><p><strong>(4) Non-Refundable Fees<\/strong><\/p><ul><li style=\"list-style-type: none;\"><ul><li>Registration fees, administrative charges, and any other non-tuition fees are non-refundable.<\/li><\/ul><\/li><\/ul><p><strong>(5) Policy on Course Transfers:<\/strong><\/p><p><strong>(a) Transfer Type<\/strong>: This policy applies to the following types of course transfers:<\/p><ul><li style=\"list-style-type: none;\"><ul><li style=\"list-style-type: none;\"><ul><li style=\"list-style-type: none;\"><ul><li>From an online course to an offline course.<\/li><li>From an offline course to an online course.<\/li><li>From one course to another course.<\/li><li>From one individual to another individual.<\/li><\/ul><\/li><\/ul><\/li><\/ul><\/li><\/ul><p><strong>(b) Transfer Fee<\/strong>: Flat fee of Rs 1000 will be charged for any batch transfer and Rs 500 on test series transfer applicable only on moving from any individual test series to All\u00a0test\u00a0Series.<\/p><p><strong>(c) Payment Terms<\/strong>: The transfer fee must be paid in full at the time of the transfer request. The transfer will not be processed until the fee is received.<\/p><p><strong>(d) Non-Refundable<\/strong>: The transfer fee is non-refundable, even if the transfer is later canceled by the student.<\/p><p><strong>(e) Eligibility<\/strong>: Transfers are subject to availability and approval by the institute. The institute reserves the right to deny transfer requests based on course capacity, scheduling conflicts, or other relevant factors.<\/p><p><strong>(6) Amendments<\/strong><\/p><ul><li style=\"list-style-type: none;\"><ul><li>LNew Light Institute reserves the right to amend this refund policy at any time. Changes will be available for the students through the official website.<\/li><\/ul><\/li><\/ul><p><strong><em>For any questions or concerns regarding this refund policy, please contact our administrative office at\u00a0<\/em><a href=\"https:\/\/yoctel.org\/newlightinstitute\/contact-us\">Contact Us<\/a><em>.<\/em><\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>At\u00a0New Light Institute, we are committed to providing quality education and ensuring student satisfaction. However, we understand that situations may arise where a refund is necessary. Below are the guidelines for our refund policy: (1) Refund Eligibility Full Refund: Students are eligible for a full refund if they withdraw from the course within the first [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-builder.php","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/yoctel.org\/newlightinstitute\/wp-json\/wp\/v2\/pages\/2560"}],"collection":[{"href":"https:\/\/yoctel.org\/newlightinstitute\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/yoctel.org\/newlightinstitute\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/yoctel.org\/newlightinstitute\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/yoctel.org\/newlightinstitute\/wp-json\/wp\/v2\/comments?post=2560"}],"version-history":[{"count":37,"href":"https:\/\/yoctel.org\/newlightinstitute\/wp-json\/wp\/v2\/pages\/2560\/revisions"}],"predecessor-version":[{"id":4267,"href":"https:\/\/yoctel.org\/newlightinstitute\/wp-json\/wp\/v2\/pages\/2560\/revisions\/4267"}],"wp:attachment":[{"href":"https:\/\/yoctel.org\/newlightinstitute\/wp-json\/wp\/v2\/media?parent=2560"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}